Haywards Heath, Lindfield, Cuckfield, Burgess Hill, Scaynes Hill, Hassocks, Balcombe, Ansty, Bolney, Goddards Green, Hickstead, Paxhill Park, Horsted Keynes, Ardingly, Staplefield, Sandrocks, Wivelsfield Green
Took the car in with a headlight malfunction warning light. I informed them it was believed to be a faulty headlight height sensor and this was confirmed during diagnostics which cost around £100 not sure of the exact price but certainly wasn’t free like I’ve seen in other reviews. I booked the car in to have the work completed but was quickly told that the part was special order and that I would have to pay approximately £270 upfront which I did. The car was taken to the garage and I was told around three hours later that not all the parts had been delivered by Ford (and this was Fords mistake) but that the rivets were missing and they would require the car to now stay in over night but I was assured the part was being delivered early the next morning and the car would have the rivets fitted and a test drive completed and be completed for collection early the next morning as the work would not take long. At 13.00 the following day I contacted the garage and was told that the parts ‘had only just arrived’ (which seemed convenient) and the work had not been done. I did not receive a phone call to inform me of the delays and have still not received my car back as of approaching 15.00pm the following day. The communication and timescale for the work has been poor in my opinion and far below the standard I would expect at any garage. Being a local resident I thought I would prefer to go to my closest garage given the work local businesses had lost during the pandemic. Perhaps this was my mistake and a mainstream garage could have completed the work more efficiently. Given the work is still not complete I am hoping the work has At least been completed to a good standard and will edit the review upon finding out. Edit - Upon collecting the car the girl working on reception was extremely apologetic and maintained that Ford have been sporadic with their delivery times. The garage have offered to waive the remaining money owed which was approximately £100 which is appreciated due to the inconvenience experienced and therefore the garage has to receive some credit for their approach at resolving the issue.
Pleasant receptionist and prompt service
Absolutely terrible service. Do not use this garage. They are rude obstructive, over-priced and deliver very poor workmanship
Very prompt local motor service,great for tyres and mot.
As an ex mechanic I can be sceptical about garages (knowing what goes on) but I have to say this is an excellent place. Tony is a young mechanic with a great attention to detail with a hunger to "get the job done right". Having spoken to the other mechanics it is clear that this is a team of top quality professionals. Highly recommended.
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